Security and Privacy Policy at Platinum Play Casino Canada

At Platinum Play Casino Canada, your privacy and security are not just important — they are fundamental to everything we do. As a trusted and fully licensed Canadian online casino, we take every step necessary to protect your personal data, financial transactions, and overall online safety. This Security and Privacy Policy outlines how we collect, use, store, and safeguard your information while ensuring transparency and compliance with international and Canadian privacy regulations.

Why Security Matters at Platinum Play Casino

We understand that trust is the foundation of a successful online gaming experience. From the moment you register at Platinum Play Casino, your data is protected by industry-leading encryption and our commitment to secure, ethical operations. As a licensed operator under the Malta Gaming Authority (MGA) and certified by eCOGRA, we are held to the highest standards of safety and data protection.

Whether you’re making a deposit, withdrawing your winnings, or simply enjoying our wide selection of online casino games, you can rest assured that your information is always protected.

Personal Data We Collect

To provide a seamless gaming experience, Platinum Play Casino Canada may collect and process the following categories of information:

  • Identification Data: Full name, date of birth, and government-issued identification (for KYC verification)

  • Contact Details: Email address, phone number, physical address

  • Account Information: Username, password (securely encrypted), language preferences

  • Payment Data: Credit card details, e-wallet information, bank account numbers (all encrypted)

  • Gaming Activity: Game history, bet amounts, wins/losses, session time

  • Communication Records: Live chat transcripts, customer support emails

  • Device & Usage Information: IP address, browser type, device ID, and geolocation

How We Use Your Data

All personal data collected is used for legitimate purposes and is never sold or shared without consent. At Platinum Play Canada, we use your information to:

  • Create and manage your casino account

  • Process financial transactions (deposits, withdrawals, and bonuses)

  • Verify your identity to prevent fraud and underage gambling

  • Deliver tailored promotions and personalized gaming experiences

  • Monitor gameplay to ensure compliance with our Responsible Gaming Policy

  • Fulfil legal and regulatory obligations under the MGA and Canadian laws

You may opt out of marketing emails at any time, without affecting your eligibility to continue using the platform or accessing our promotions.

Your Privacy Rights in Canada

Platinum Play Casino respects the privacy rights granted to all Canadian residents under the Personal Information Protection and Electronic Documents Act (PIPEDA) and any relevant provincial legislation such as Quebec’s Law 25.

As a player, you have the right to:

  • Access your data: Request a copy of the personal information we hold

  • Correct inaccurate data: Update or change your account details at any time

  • Withdraw consent: Revoke consent for marketing or data processing activities

  • Request deletion: In certain cases, you may request that we delete your personal information from our systems

To exercise any of these rights, please contact our Privacy Officer at:
[email protected]

How We Protect Your Data

At Platinum Play Canada, data protection is a top priority. We use state-of-the-art digital security protocols to shield your information from unauthorized access, misuse, and breaches.

Our Key Security Measures Include:

  • 128-bit SSL (Secure Socket Layer) encryption: The same technology used by Canadian banks

  • Firewall-protected servers: Located in certified, high-security data centres

  • Two-factor authentication (2FA): Additional layer of login security for account protection

  • Regular security audits: Conducted by independent cybersecurity firms

  • Intrusion detection systems (IDS): To prevent, monitor, and respond to malicious activity

All data is stored in accordance with global data retention best practices and securely deleted when no longer needed.

Payment Security and Fraud Prevention

Every deposit and withdrawal made at Platinum Play Casino Canada is processed via PCI-DSS-compliant payment gateways. We support multiple secure banking options including:

  • Interac

  • Visa & Mastercard

  • iDebit

  • Paysafecard

  • ecoPayz

  • MuchBetter

To detect and prevent fraud, we employ real-time transaction monitoring and request identity verification (Know Your Customer procedures) when necessary. Suspicious activities are flagged immediately and investigated to protect the platform and all users.

Cookies and Tracking Technologies

We use cookies to enhance user experience, improve website functionality, and deliver relevant promotional content. Cookies allow us to:

  • Remember your login details

  • Track your browsing and gameplay preferences

  • Analyse site traffic and performance

  • Personalize content and offers

You can manage or disable cookies through your browser settings at any time. However, doing so may affect the functionality of certain features on our site.

Third-Party Access and Data Sharing

Platinum Play Casino Canada never shares your personal information with third parties unless:

  • You have provided clear, informed consent

  • We are required to do so by law or regulation

  • It is necessary to provide services (e.g., payment providers, customer support tools)

All third-party service providers are contractually bound to uphold strict data protection standards that align with our own.

Data Retention Policy

We retain your personal data for as long as your account is active and for up to 5 years after account closure, in accordance with anti-money laundering and gaming regulations. After this period, your data will be securely deleted.

Updates to This Policy

This Security and Privacy Policy is reviewed and updated regularly to reflect changes in legal requirements or operational processes. When material changes are made, we’ll notify you via email or through announcements on our site.

Last updated: June 2025

Contact Us

If you have any concerns about your privacy or would like to submit a request related to your personal data, please get in touch:

[email protected]
 Live Chat: Available 24/7

Trust in Platinum Play Casino Canada

With advanced security protocols, a privacy-first culture, and a transparent commitment to responsible gaming, Platinum Play Casino Canada continues to set the gold standard in online casino safety. Join thousands of satisfied Canadian players who trust us to protect their data — while delivering the thrilling, fair, and rewarding gameplay they love.