Responsible Gaming at Platinum Play Casino Canada

At Platinum Play Casino Canada, we are committed to providing a safe, secure, and responsible online gaming environment for all our players. As one of Canada’s leading online casinos, we understand that while gambling can be an enjoyable form of entertainment, it must always be approached responsibly. That’s why we’ve established clear tools, policies, and partnerships to promote healthy gaming habits and prevent gambling-related harm.

Our Commitment to Responsible Gambling

Since our launch in 2004, Platinum Play Casino has held player wellbeing at the heart of everything we do. Our platform is licensed by the Malta Gaming Authority (MGA) and independently certified by eCOGRA, both of which mandate strict responsible gaming protocols.

We are dedicated to helping players:

  • Understand the risks associated with gambling

  • Maintain control over their spending

  • Access help when needed

  • Play within personal limits

Responsible gambling isn’t just a legal requirement — it’s a core part of our values as a trusted online casino in Canada.

Know the Signs of Problem Gambling

We encourage all players to regularly assess their gaming habits. If you answer “yes” to any of the following questions, it may be time to take a step back and seek assistance:

  • Do you find it difficult to stop playing, even when losing?

  • Have you tried to win back losses by increasing your bets?

  • Are you spending more time or money on casino games than intended?

  • Is gambling interfering with your personal, work, or financial life?

  • Do you gamble as a way to escape stress or negative emotions?

If any of these signs sound familiar, Platinum Play Casino strongly encourages you to use our self-assessment tools or speak with a professional support service.

Player Protection Tools

To support our players in maintaining control, Platinum Play Canada offers a range of practical tools built right into your account:

1. Deposit Limits

You can set daily, weekly, or monthly deposit limits directly through your account dashboard. Once set, these limits cannot be increased until after a cooling-off period.

2. Session Reminders

Use time-based pop-ups to track how long you’ve been playing. These reminders help you make informed choices and avoid extended sessions.

3. Time-Outs

If you’d like a short break from gaming, you can request a temporary time-out ranging from 24 hours to several weeks. During this period, your account will be inaccessible.

4. Self-Exclusion

For longer-term breaks, Platinum Play Casino offers self-exclusion options from 6 months to permanently. Once activated, your account will be locked and all marketing communication will cease.

To activate any of these tools, simply visit the Responsible Gaming section in your account settings or contact our 24/7 customer support team.

Underage Gambling Prevention

Gambling at Platinum Play Casino is strictly limited to individuals aged 19 years or older, in accordance with Canadian provincial laws. We implement rigorous identity verification checks to prevent underage access and encourage parents or guardians to install parental control software like Net Nanny or CyberPatrol to restrict access on shared devices.

Helping Others: Supporting Someone with a Gambling Problem

If you suspect that a friend or family member is developing unhealthy gambling habits, it’s important to approach the issue with compassion and care. Here are a few signs to watch for:

  • Secretive behaviour around gambling

  • Borrowing or missing money

  • Mood swings related to wins/losses

  • Withdrawal from responsibilities or relationships

Encourage them to seek help and direct them to support services such as:

  • ConnexOntario – 1-866-531-2600 (24/7 helpline for Ontario residents)

  • Gamblers Anonymous Canada – www.gamblersanonymous.org

  • GamTalk – www.gamtalk.org (online peer support)

Staff Training & Internal Policies

All Platinum Play Casino Canada staff members receive comprehensive training in responsible gaming. Our teams are equipped to identify signs of problem gambling and provide appropriate referrals to support resources. We monitor gameplay activity for risky behaviour and intervene when necessary — always prioritizing player safety.

Third-Party Support & Partnerships

We proudly partner with leading responsible gaming organisations such as:

  • eCOGRA (eCommerce and Online Gaming Regulation and Assurance)

  • GambleAware

  • GamCare

  • Canadian Centre on Substance Use and Addiction (CCSA)

These collaborations help ensure our responsible gaming practices align with global best standards while being sensitive to Canadian-specific regulations and player needs.

A Healthy Approach to Online Gambling

We encourage all players to treat gambling as a form of leisure, not a way to earn income. Remember to:

  • Only gamble with money you can afford to lose

  • Set time and spending limits in advance

  • Take regular breaks

  • Never chase losses

  • Balance gambling with other hobbies and social activities

At Platinum Play Casino Canada, we’re here to ensure that fun stays fun — and to support you every step of the way.

Need Help or More Information?

If you ever feel concerned about your gaming behaviour, don’t hesitate to contact our 24/7 Responsible Gaming Support Team. They are trained to handle sensitive situations with empathy, discretion, and effectiveness.

📧 Email: [email protected]
💬 Live Chat: Available 24/7